Each year, Digi selects top performers among our global channel distributors and celebrates their achievements with our annual Global Channel Awards. You can
see the press release announcing our 2024 award winners here.
In this blog post, we’ll showcase this year’s stand-out distributors and resellers who support customer success with sales and technical acumen and excellent customer support.
As Digi President and CEO Ron Konezny said in the press release, “Our channel partners are at the heart of Digi’s global success. Each award recipient has demonstrated unmatched dedication to advancing IoT and infrastructure management, while delivering exceptional value to customers in every region we serve. Their commitment and results speak volumes — and together, we are empowering digital transformation across industries and geographies.”
See photo credits at the bottom of the post.
The Metrics of Channel Success
Our distributors and resellers are crucial to expanding Digi’s market presence and reach, serving as a bridge between our internal product teams and end customers while ensuring our solutions are marketed and delivered efficiently across the globe.
Our award winners achieve outstanding results with some key metrics.
Quality Customer Service
In selecting distributors for our channel program, a key capability we always look for is an extensive “feet on the street” approach — meaning excellent technical knowledge, an understanding of product features, and a strong focus on customer success.
This requires team training that enables distributors to meet the real-world needs of customers with excellent communications and technical support.
As the initial point of contact for customers, distributors address inquiries and offer responsive support that enhances the overall customer experience. This leads to better customer retention, positive word-of-mouth, and a strong reputation for the Digi brand.
The dependability of these distributors in timely and secure delivery fosters customer trust. This trust, in turn, cultivates customer loyalty, which is essential for sustaining long-term business growth.
Excellent Inventory Management
The added value of stocking and logistics is significant for customers, with well-managed inventory serving as a safeguard against fluctuations in lead times.
Additionally, by keeping essential items like development kits and product samples on hand, distributors ensure customers can quickly begin designing prototypes or planning procurement and deployment.
Many of our distributors and resellers stock thousands of Digi solutions, products and components, which means searchability of products on their site is crucial, as is rapid order fulfillment. And our top distributors truly deliver!
New Customer Acquisition
Finally, high-quality distributors and channel resellers play a strategic role in identifying and seizing new market opportunities across the globe. Their local expertise and insights into geographic regulations and customer requirements are invaluable for shaping our marketing and sales strategies. Their strong product portfolios also make them the best candidates for helping Digi International penetrate emerging markets.
With the invaluable combination of technical knowledge and marketing expertise, distributors help us expand into new segments and regions, contributing to our competitive edge.
Ultimately, when our distributors succeed, it’s a win-win across the board — especially for our customers. That’s why we highly value the immense contributions of our distribution network and take pride in celebrating our award winners!
Meet the Digi 2024 Channel Award Winners
Here is the full list of 2024 winners.
Infrastructure Management 2024 annual award category:
Cellular 2024 annual award category:
OEM 2024 annual award category:
Congratulations to all of our 2024 winners!
Next Steps
Image credits:
- Mouser EMEA team
- Digi-Key North Amercia
- Celona
- Braemac North America
- Braemac Latin America
- Electrocomponentes S. A.
- Bressner
- TD Synnex
- Industrial Networking Solutions (INS)