When encountering a cellular issue with a ConnectPort X2e 3G unit, Digi Technical Support will require the following information.

Screen Shots of the following WebUI pages:

1. Home
2. Configuration > Mobile Connectivity
3. Administration > Mobile Status (note that this may take a couple shots to get the entire page)

The following System Log Files:

1. Administration > System Log > Log File, select eventlog.txt from the drop down menu. Click the "Get File" button and then click the "Save All" button.
2. Administration > System Log > Log File, select digi.log from the drop down menu. Click the "Get File" button and then click the "Save All" button.
3. Administration > System Log > Log File, select other log from the drop down menu and then enter "messages" for the Other Log File. Click the "Get File" button and then click the "Save All" button.

If sending via "Online Support Request", please attach the files (submit and add attachment button) and not add it to the body of the message.